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Moving beacons

Matt Nov 23, 2017 06:35AM CST

I'm trying to organise my beacons within the portal and find it a bit of a struggle.

Walking through the process, can you advise if I'm hitting a limitation of the portal or not following the correct process.

For example, Team A is old (current) team and Team B is the new one.

1). New team created to allow separation from existing structure. Sites and regions created within this team.

2). Transferring beacons from Team A to B, I select the beacons in the regions I want and select to transfer them to Team B. I can only select as far as Team & Site.

3). Beacons transfer over to Team B and correct site, with the region from Team A. You can't delete regions, so I have a number of these now which will be empty and useless.

4). Enter each new region now copied over and select beacons to be transferred into the correct region. Get successful message that beacons have been transferred.

The Web app shows not. It is only classed as successful for the region transfer once the beacon has been updated, then it shows in the correct region.

How is that helpful to identify which beacons have been transferred over and those that haven't yet? There appears to be no identifier to say "This is awaiting transfer to region XXX"

So, in essence, is there a global method to take X amount of beacons and transfer them into a new team, with a new site and a new region whilst keeping beacon specific information (such as beacon name and minor) without dragging over all it's historical junk?

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Mick Dundee Nov 27, 2017 09:15AM CST BlueCats Support Agent
Hi Matt,

You cannot delete Regions because this could cause Beacons to get orphaned if you incorrectly deleted Beacons.
So one thing that might help is that when you create a Region it is owned by a Team, Team1. That Region that belongs to Team1 has different Majors and Minors. Regions and Teams allow our management app to know which Beacons to scan for. When you are creating a second Team, that other team does not have that original Region.

Lastly, the Beacons themselves will show a pending updated whenever there is something necessary to change. It is possible though you have changed region they have not changed iBeacon or Eddystone UID identifier.

Let me know if I there is more I can help with.

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