Support Center

Getting Started

  • OTA question.

    I see that the coin can be updated OTA. Does this mean I can update it without being within the range of the...

    0 Community Answers Jan 04, 2018 10:38AM CST
  • Delete ability

    Has there been any progress or timescales on the ability to delete items within the portal? Looking through...

    1 Support Agent Answer 0 Community Answers Dec 15, 2017 03:43AM CST
  • Can’t see my beacon in BCM app nearby notification

    Hi all. Setup 2 beacons with nearby notifications. Setup in the blue cats app. The google tools and the google...

    0 Community Answers Nov 12, 2017 02:06PM CST
  • How Many Times Does an Android Receive Notification

    I just set up my first beacon last night and noticed my Android only received my notification once even after ...

    1 Support Agent Answer 0 Community Answers Oct 28, 2017 09:17AM CDT
  • Not Able to Find Coin Beacon

    I just received my beacons and I'm trying to find them with the BC Reveal app but no luck. I tried new ba...

    1 Support Agent Answer 1 Community Answer Sep 30, 2017 10:13AM CDT
  • Do I really need Blue cats SDK

    Is it possible to scan the bluecats beacon without using the blue cats sdk ??

    2 Support Agent Answers 1 Community Answer Sep 25, 2017 03:09AM CDT
  • Resetting to Factory Default Settings

    What is the process to factory default a beacon?

    1 Support Agent Answer 0 Community Answers Sep 22, 2017 04:42AM CDT
  • USB beacon-data-transfer

    Hi I revived my USB beacons and they show up in the bluecats reveal app, when plugged into a powersupply o...

    2 Support Agent Answers 1 Community Answer Sep 18, 2017 03:58AM CDT
  • warranty

    We have purchased 6 beacons and while putting batteries that clip got damaged, suggest to get replaced.

    0 Community Answers Sep 15, 2017 12:49AM CDT
  • UID configuration

    Do you have a video showing how to configure bluecats via UID as well as Google registration process and dashb...

    1 Support Agent Answer 0 Community Answers Sep 06, 2017 12:04PM CDT

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