Support Center

  • Claim code does not work.

    I just received some beacons that I ordered, and attempted to use the provided claim code, but the claim code ...

    1 Support Agent Answer 1 Community Answer Sep 04, 2017 11:02PM CDT
  • Changing Beacon Key

    G'day, Is it possible to assign the same UUID, Major and Minor values to multiple beacons? I've a...

    1 Support Agent Answer 0 Community Answers Sep 01, 2017 07:39PM CDT
  • User Location with multiple Beacon

    we need to determine accurate location if user is in the range of multiple beacon. Kindly suggest a way to det...

    2 Support Agent Answers 0 Community Answers Jul 31, 2017 01:21AM CDT
  • BLE no 2480 beacon !

    I noticed the USB beacon was not transmitting on Advertising channel 3 2480mhz ? I can see ch1 ch2 but no ch3...

    1 Support Agent Answer 0 Community Answers Jun 05, 2017 01:37AM CDT
  • USB Beacon Updates

    How do you update USB beacons? I see for OTA updates you would use BC Reveal (http://support.bluecats.com/...

    1 Support Agent Answer 0 Community Answers Jan 10, 2017 02:38PM CST
  • Calibrate beacons

    How do I calibrate beacons, as the page below has no information? http://support.bluecats.com/customer/port...

    1 Support Agent Answer 0 Community Answers Aug 24, 2016 10:13PM CDT
  • Can't update firmware

    We purchased the starter kit a couple of years ago for a project but at the time the technology was not as wid...

    5 Support Agent Answers 4 Community Answers Jun 07, 2016 03:49AM CDT
  • Configure Beacon

    Hi, I want know if I can create a custom app, with your SDK, where I can change the beacons configurations...

    1 Support Agent Answer 0 Community Answers May 25, 2016 04:59AM CDT
  • version

    In all the videos and docs I can see how to update the firmware etc. on a beacon, however mine are showing ver...

    1 Support Agent Answer 1 Community Answer Mar 13, 2015 06:56AM CDT
  • Delete a Beacon Region

    How to you delete a Beacon Region?

    1 Support Agent Answer 0 Community Answers Mar 12, 2015 03:14PM CDT

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