Support Center

Keeping Firmware Up to Date

Last Updated: May 04, 2017 07:20PM CDT

Find guides and documentation for your Edge Relay at

Keeping your Edge Relay up to date can prevent headaches and have your Edge Relay running optimally.

Checking Your Firmware Version

  1. Go to our BlueCats App and log in with your BlueCats account
  2. On the left-hand side, click on the Devices tab
  3. Find your Edge and click on the Settings or the gear icon in the upper right corner
  4. Check to see if your firmware version is up to date with the latest firmware
  5. If you are not up to date, click and download the latest Edge and BLE firmware

Updating Your Firmware Version

There are two ways to update the edge firmware, manually uploading a file or via the web UI.

Manually Uploading a File

Download thesysupgrade-compatible image file to your local machine.

Navigate to
System -> Backup / Flash Firmware and then choose image file by clicking the choose file button in the Flash new firmware image section. Uncheck the Keep settings checkbox when flashing a major firmware revision. You can keep it checked for minor firmware updates. Click Flash Image button to proceed.upload-file
Compare the checksum and the file size with the original file to ensure data integrity. Click 
Proceed to start the flash process.

Wait a few minutes before you try to reconnect. Depending on your settings, it might be necessary to renew the address of your computer to reach the device again.
Using Web Interface

This requires the edge to be internet connected which you can do by configuring the WIFI as described in the getting started doc.

Then navigate to 
Bluecats -> Connect and Manage. If the Device Register Status is Registered then the edge device is successfully connected with the Bluecats cloud services. If the status is 'Invalid' or you need to re-register the device, refer registering the device.

Once registered in BlueCats cloud, click the Update button on the Update to Latest Edge Firmware section to update the Edge to the latest firmware. Wait a few minutes before you try to reconnect. This update will not overwrite your settings.

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